Shipping & Delivery Policy

1. Our Delivery Commitment

At Inuka by Olie, we are committed to delivering your order safely, efficiently and as quickly as possible. This Shipping & Delivery Policy explains how we process, ship and deliver your orders within South Africa.

2. Delivery Areas

We currently deliver throughout South Africa using trusted courier partners.

Unfortunately, we do not currently offer international shipping.

3. Order Processing

• Orders are processed once payment has been successfully received and confirmed.
• Orders are processed during normal business days (Monday to Friday), excluding public holidays.
• Orders placed after business hours, on weekends or public holidays will be processed on the next business day.
• During promotional periods or holidays, processing times may be slightly longer.

4. Delivery Timeframes

Estimated delivery times begin once your order has been dispatched.

Delivery times are estimates only and may vary depending on courier operations, weather conditions or other unforeseen circumstances.

5. Shipping Costs

Shipping charges are calculated during checkout based on your delivery location and the size or weight of your order.

Any free shipping promotions will be clearly displayed on our website where applicable.

6. Self Collection

Customers who choose Self Collection during checkout will receive a notification once their order is ready for collection.

• Please wait for confirmation before collecting.
• Please bring your order confirmation or proof of purchase.
• A valid ID may be requested when collecting your order.

7. Order Tracking

Where available, tracking information will be provided once your order has been dispatched so that you can monitor the progress of your delivery.

8. Failed Deliveries

Please ensure that your delivery address and contact details are accurate when placing your order.

If delivery cannot be completed because incorrect information was supplied or no one is available to receive the parcel, additional delivery charges may apply for re-delivery.

9. Delays

While we make every effort to meet estimated delivery times, delays may occur due to factors beyond our control, including:

• Extreme weather conditions.
• Public holidays.
• Courier operational delays.
• Industrial action.
• Natural disasters.
• Incorrect delivery information.

We will keep you informed if significant delays affect your order.

10. Damaged Parcels

If your parcel arrives damaged, please notify us as soon as possible after delivery. Where possible, retain the original packaging and take photographs to assist with our investigation.

11. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied during checkout.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team through the Contact page on our website. We will gladly assist you.