INUKA by Olie

Returns & Exchanges Policy

Last Updated: July 2026

1. Our Commitment

At Inuka by Olie, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we will gladly assist you in accordance with this Returns & Exchanges Policy and applicable South African consumer legislation.

2. Return Eligibility

To qualify for a return or exchange, the product must:

  • Be returned within the applicable return period.
  • Be unused and in its original condition.
  • Include all original packaging and labels where possible.
  • Be accompanied by proof of purchase or order confirmation.

3. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please notify us within 7 days of receiving your order.

Where applicable under South African consumer law, we will arrange for the item to be repaired, replaced or refunded after assessing the product.

4. Exchanges

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer an alternative product, store credit or refund where appropriate.

5. Change of Mind

For qualifying online purchases, customers may have cooling-off rights under applicable South African legislation. Returned items must be unused, in their original condition and packaging where reasonably possible.

Unless the return is due to an incorrect, damaged or defective product, the customer may be responsible for the cost of returning the goods.

6. Non-Returnable Items

The following items may not be eligible for return or exchange, except where required by law:

  • Products that have been used.
  • Products damaged through misuse or negligence.
  • Products without proof of purchase.
  • Clearance or final sale items (where indicated).
  • Personalised or custom-made products.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on your payment provider or financial institution.

8. Return Shipping

  • If the return is due to our error or a defective product, we will arrange or reimburse reasonable return shipping costs.
  • If you are returning an item for any other eligible reason, return shipping costs are your responsibility.

9. How to Request a Return

  1. Contact our customer support team.
  2. Provide your order number.
  3. Describe the reason for the return.
  4. Include photographs if the item is damaged or defective.
  5. Wait for return instructions before sending the product.

10. Contact Us

If you have any questions regarding returns or exchanges, please contact us through our Contact page. We will be happy to assist you.