Privacy Policy

1. Introduction

Inuka by Olie ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Phone Number
• Delivery Address
• Billing Information
• Order History
• IP Address
• Browser and Device Information
• Website Usage Information

3. How We Collect Your Information

Your information may be collected when you:

• Create an account.
• Place an order.
• Contact our customer support.
• Subscribe to our newsletter.
• Browse our website.
• Complete forms on our website.

4. How We Use Your Information

Your personal information is used to:

• Process and fulfil your orders.
• Arrange deliveries or collections.
• Provide customer support.
• Communicate order updates.
• Improve our website and services.
• Detect fraud and enhance security.
• Comply with legal obligations.
• Send promotional communications where you have agreed to receive them.

5. Payment Information

We do not store your full debit or credit card information. Payments are securely processed through trusted third-party payment providers.

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and analyse website traffic.

You may disable cookies in your browser settings, although some features of the website may not function correctly.

7. Sharing Your Information

We do not sell your personal information.

Your information may be shared only where necessary with:

• Payment service providers.
• Courier and delivery partners.
• IT and website service providers.
• Government authorities where required by law.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure or alteration.

While we strive to safeguard your information, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements.

10. Your Rights

Subject to applicable South African law, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your information.
• Request deletion where legally permissible.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

13. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact page.